Building now
Railgun Tickets
Press ⌘/ anywhere in your product. A ticket opens with a privacy-safe visual snapshot and diagnostics already attached — no portal, no back-and-forth.
This dedicated app isn't deployed on its own yet — you're looking at a landing page from the main Railgun site in the meantime.
Press ⌘/ to file a ticket
No support portal to hunt for. Users press two keys, from inside your product, and a ticket opens with context already attached.
Privacy-safe visual snapshot
A redacted screenshot of the exact moment, not a screen recording. Sensitive fields are blurred automatically before it ever leaves the browser.
Diagnostics attached automatically
Browser, OS, app version, and recent console errors ride along with the ticket — no back-and-forth asking "what happened."
A real queue for your team
Agents, projects, and a triage queue — not a shared inbox. Built for teams who actually need to track resolution, not just receive email.
Your data, your retention
Configurable retention windows and export. Tickets live in a dedicated data plane, isolated from every other Railgun product.
Embeddable in any product
A drop-in widget for your own app — the same one Railgun uses internally for Meet and Mail support.
Want early access?
Reach out and we'll set your team up as a design partner once the dedicated app is live.
Email hello@railgun.chat